IMPORTANT: Only provide your account information to a Mojang team member. Note that while these are great sources of information, they are not all Mojang Studio resources. site, try the links below for more resources. If you didn’t find the answer to a technical issue on our support site, try the links below for more resources.
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Minecraft: Java Edition Support Resources If the issue persists, try again later, or consult your system's Help resources on network settings. You'll also need to make sure that your computer and network devices can send and receive data to the following services:
It may be that you need to refresh your profile's authentication and connection with our servers by logging out of the game and logging back in. If you receive an error, but an outage has not been reported, check your Internet, antivirus and/or firewall connections. Mojang Studio servers automatically notify our web developers whenever there is a major outage, so if an outage continues, it's likely that the issue is being worked on. Please be patient and try again later. If you are having issues connecting to one of our services relating to Minecraft: Java Edition, first check the Mojang Status Twitter. I Cannot Connect to Game Services on Minecraft: Java Edition How do I Fix This?
If you need help with Minecraft for Windows, Xbox One or mobile see this Minecraft support resources page. This article applies to Minecraft: Java Edition.